At SYSARABIA, customer satisfaction is our priority. We strive to supply high-quality electronic spare parts and ensure that every order meets your expectations. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

  • You received the wrong product.
  • The product arrived damaged during shipping.
  • The product has a manufacturing defect.
  • The product delivered does not match your confirmed order.

To be eligible for a return, the product must:

  • Be returned within 7 days of delivery.
  • Be unused, uninstalled, and in its original condition.
  • Include all original packaging, labels, manuals, and accessories.
  • Be accompanied by the original invoice or proof of purchase.

2. Non-Returnable Items

Returns will not be accepted for:

  • Products ordered incorrectly by the customer.
  • Used or installed electronic spare parts.
  • Products damaged due to improper installation, misuse, negligence, or accidents.
  • Products with broken seals or missing original packaging.
  • Special-order, custom-made, or non-stock items unless they are defective.
  • Clearance or discounted items marked as non-returnable.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Notify SYSARABIA within 48 hours of delivery.
  • Email clear photographs of the product, packaging, and shipping label.
  • Include your invoice number and order details.

After verification, we will arrange a replacement or refund, subject to product availability.

4. Return Process

To initiate a return:

  1. Contact our customer support team.
  2. Provide your order number, invoice, and reason for the return.
  3. Wait for return authorization before sending the product.
  4. Pack the product securely in its original packaging.
  5. Ship the item to the address provided by our support team.

Returns sent without prior approval may not be accepted.

5. Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 7–14 business days.
  • Refunds will be issued using the original payment method whenever possible.
  • Shipping charges, customs duties, and handling fees are generally non-refundable unless the return is due to our error.

6. Replacement Policy

Where possible, SYSARABIA will replace:

  • Incorrect products
  • Manufacturing defective products
  • Products damaged during transit

Replacement is subject to stock availability. If the product is unavailable, a refund or suitable alternative may be offered.

7. Warranty

Some products may be covered by the manufacturer's warranty.

The warranty does not cover:

  • Physical damage
  • Water or liquid damage
  • Burnt components
  • Electrical surges
  • Improper installation
  • Unauthorized repairs or modifications
  • Normal wear and tear

Warranty claims are subject to inspection and the manufacturer's terms.

8. Shipping Costs for Returns

  • If the return is due to an error by SYSARABIA (wrong, damaged, or defective product), we will cover the reasonable return shipping costs.
  • If the return is due to customer error (such as ordering the wrong item), the customer is responsible for all return shipping costs.

9. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process described in this policy.

10. Contact Us

For return requests, refunds, or warranty assistance, please contact:

SYSARABIA

Address:
Street 780, Zone 51, Building 80, Doha, Qatar

Phone:
+974 5565 4729

Email:
shemeer@sysarabian.com