At SYSARABIA, we are committed to delivering high-quality electronic spare parts safely and efficiently. This Shipping Policy outlines the terms and conditions related to the shipment and delivery of your orders.
1. Order Processing
- Orders are processed during our regular business hours, Sunday to Thursday.
- Orders are typically processed within 1–3 business days after payment confirmation.
- Processing times may vary depending on product availability and order volume.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Coverage
SYSARABIA ships products across Qatar and may offer international shipping to selected countries upon request.
International customers are encouraged to contact us before placing an order to confirm shipping availability.
3. Shipping Charges
Shipping charges are calculated based on:
- Delivery location
- Package size and weight
- Shipping method selected
- Courier service charges
The applicable shipping cost will be displayed during checkout or included in your quotation.
4. Delivery Time
Estimated delivery times are:
| Destination | Estimated Delivery |
|---|---|
| Within Doha | 1–2 Business Days |
| Other Areas in Qatar | 2–5 Business Days |
| International Orders | 5–15 Business Days (Depending on Destination & Customs Clearance) |
Delivery times are estimates and may vary due to circumstances beyond our control.
5. Order Tracking
Once your order has been shipped, we will provide tracking information (where available) via email, SMS, or WhatsApp so you can monitor your shipment.
6. Delivery Delays
Delivery may be delayed due to:
- Public holidays
- Weather conditions
- Customs inspections
- Transportation disruptions
- Incorrect delivery information
- Force majeure events
SYSARABIA is not responsible for delays caused by third-party courier services or customs authorities.
7. Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
SYSARABIA is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information.
8. Inspection Upon Delivery
Please inspect your package immediately upon delivery.
If you notice:
- Damaged packaging
- Missing items
- Incorrect products
- Visible shipping damage
Please contact us within 48 hours of receiving your order, along with photographs of the package and product.
9. Customs & Import Duties
For international shipments:
- Customers are responsible for any customs duties, import taxes, VAT, or other government charges imposed by the destination country.
- Customs clearance procedures may cause delivery delays.
10. Lost or Damaged Shipments
If your shipment is lost or arrives damaged:
- Notify SYSARABIA as soon as possible.
- We will work with the shipping carrier to investigate the issue.
- Approved claims may result in a replacement, repair, or refund, subject to our Refund & Return Policy.
11. Shipping Restrictions
Certain electronic spare parts may be subject to shipping restrictions based on local laws or courier regulations.
SYSARABIA reserves the right to refuse shipment of restricted products where required by law.
12. Changes to Shipping Policy
SYSARABIA reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be posted on this page with the updated Effective Date.
Contact Us
If you have any questions regarding shipping, order status, or delivery, please contact us:
SYSARABIA
Address:
Street 780, Zone 51, Building 80, Doha, Qatar
Phone:
+974 5565 4729
Email:
shemeer@sysarabian.com
Thank you for choosing SYSARABIA. We are committed to delivering your electronic spare parts quickly, securely, and with the highest level of customer service.